{"id":32715,"date":"2025-08-15T20:54:28","date_gmt":"2025-08-15T20:54:28","guid":{"rendered":"https:\/\/readcube.wpenginepowered.com\/?post_type=docs&#038;p=32715"},"modified":"2025-08-18T20:19:18","modified_gmt":"2025-08-18T20:19:18","password":"","slug":"collection-not-accessible","status":"publish","type":"docs","link":"https:\/\/readcubestg.wpenginepowered.com\/en\/help-center\/collection-not-accessible\/","title":{"rendered":"Collection not accessible"},"content":{"rendered":"\n<p>If you have received a link to view an article but are met with the following screen this can be due to 2 reasons.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/www.papersapp.com\/wp-content\/uploads\/2025\/08\/Screenshot_1_Redacted-conv-1-1-1024x169.png\" alt=\"\" class=\"wp-image-32768\" \/><\/figure>\n\n\n\n<p>Either the user\/s have sent a link to a personal library which <strong>only <\/strong>the sender is able to access.<\/p>\n\n\n\n<p>Or they have sent a link to a shared library which you currently&nbsp;<strong>do not<\/strong>&nbsp;have access to.<\/p>\n\n\n\n<p>To resolve this you will need to ask the sender to send another URL link to the desired article in a shared library that both you and them have access to.<\/p>\n\n\n\n<p><\/p>\n\n\n\n<p>If you are still unable to access the new link that they have sent you please let us know at support@papersapp.com.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>If you have received a link to view an article but are met with the following screen this can be due to 2 reasons. 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