{"id":32016,"date":"2024-12-04T09:00:00","date_gmt":"2024-12-04T09:00:00","guid":{"rendered":"https:\/\/readcube.wpenginepowered.com\/?post_type=docs&#038;p=32016"},"modified":"2025-01-15T01:06:30","modified_gmt":"2025-01-15T01:06:30","password":"","slug":"how-to-get-help-with-readcube","status":"publish","type":"docs","link":"https:\/\/readcubestg.wpenginepowered.com\/en\/help-center\/how-to-get-help-with-readcube\/","title":{"rendered":"How to get Help\/Support"},"content":{"rendered":"\n<p>To begin, select your profile at the bottom left-hand corner of the web application. From the window that appears you will need to click on Help Center:<\/p>\n\n\n\n<p>This will open the ReadCube support site, where you can find answers to various questions, report a bug, <a href=\"https:\/\/form.asana.com\/?k=yRp2hqg6pAQ9TsXiZkIB2w&amp;d=1204915780607962\">request a new feature<\/a> for future versions or send us a message. Alternatively, you can contact us directly for trainings or support by emailing\u00a0<a href=\"mailto:support@papersapp.com\">ReadCube Support<\/a> or to your Client Engagement Member (CEM).<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"334\" height=\"208\" src=\"https:\/\/readcubestg.wpenginepowered.com\/wp-content\/uploads\/2024\/11\/ReadCube_support.png\" alt=\"\" class=\"wp-image-32017\" srcset=\"https:\/\/readcubestg.wpenginepowered.com\/wp-content\/uploads\/2024\/11\/ReadCube_support.png 334w, https:\/\/readcubestg.wpenginepowered.com\/wp-content\/uploads\/2024\/11\/ReadCube_support-300x187.png 300w, https:\/\/readcubestg.wpenginepowered.com\/wp-content\/uploads\/2024\/11\/ReadCube_support-18x12.png 18w\" sizes=\"auto, (max-width: 334px) 100vw, 334px\" \/><\/figure>\n\n\n\n<p>Before sending in a ticket we suggest briefly browsing through the other topics and support articles as there is a good possibility your query might already be answered. We write new support articles and add to our FAQs as we notice new common questions, so checking these is often the quickest way of solving an issue.&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>To begin, select your profile at the bottom left-hand corner of the web application. From the window that appears you will need to click on Help Center: This will open&hellip;<\/p>\n","protected":false},"author":23,"featured_media":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_EventAllDay":false,"_EventTimezone":"","_EventStartDate":"","_EventEndDate":"","_EventStartDateUTC":"","_EventEndDateUTC":"","_EventShowMap":false,"_EventShowMapLink":false,"_EventURL":"","_EventCost":"","_EventCostDescription":"","_EventCurrencySymbol":"","_EventCurrencyCode":"","_EventCurrencyPosition":"","_EventDateTimeSeparator":"","_EventTimeRangeSeparator":"","_EventOrganizerID":[],"_EventVenueID":[],"_OrganizerEmail":"","_OrganizerPhone":"","_OrganizerWebsite":"","_VenueAddress":"","_VenueCity":"","_VenueCountry":"","_VenueProvince":"","_VenueState":"","_VenueZip":"","_VenuePhone":"","_VenueURL":"","_VenueStateProvince":"","_VenueLat":"","_VenueLng":"","_VenueShowMap":false,"_VenueShowMapLink":false,"_price":"","_stock":"","_tribe_ticket_header":"","_tribe_default_ticket_provider":"","_ticket_start_date":"","_ticket_end_date":"","_tribe_ticket_show_description":"","_tribe_ticket_show_not_going":false,"_tribe_ticket_use_global_stock":"","_tribe_ticket_global_stock_level":"","_global_stock_mode":"","_global_stock_cap":"","_tribe_rsvp_for_event":"","_tribe_ticket_going_count":"","_tribe_ticket_not_going_count":"","_tribe_tickets_list":"[]","_tribe_ticket_has_attendee_info_fields":false,"footnotes":""},"doc_category":[1545],"doc_tag":[],"class_list":["post-32016","docs","type-docs","status-publish","hentry","doc_category-getting-started"],"acf":[],"year_month":"2026-04","word_count":135,"total_views":"2153","reactions":{"happy":"0","normal":"0","sad":"1"},"author_info":{"name":"david","author_nicename":"david","author_url":"https:\/\/readcubestg.wpenginepowered.com\/en\/news\/author\/david\/"},"doc_category_info":[{"term_name":"Getting Started","term_url":"https:\/\/readcubestg.wpenginepowered.com\/en\/docs-category\/getting-started\/"}],"doc_tag_info":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v20.10 (Yoast SEO v27.3) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Need Help with ReadCube? Get the Support You Need Here - ReadCube<\/title>\n<meta name=\"description\" content=\"Need help with ReadCube? Access the Help Center for support, FAQs, or to contact us directly. Find answers, report issues, or request new features easily.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/readcubestg.wpenginepowered.com\/en\/docs\/how-to-get-help-with-readcube\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How to get Help\/Support\" \/>\n<meta property=\"og:description\" content=\"Need help with ReadCube? Access the Help Center for support, FAQs, or to contact us directly. 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